---
title: "FAQ: Problem Solving"
description: "Short answers to common questions about troubleshooting popups that won't open or behave as expected. Click the links in each answer to dive deeper. Looking for a different topic? Browse all [Frequently Asked Questions](https://wppopupmaker.com/docs/common-questions-issues/frequently-asked-questions/). If any terminology is confusing, check…"
url: "https://wppopupmaker.com/docs/problem-solving/faq-problem-solving/"
updated: "2026-10-31"
category: "Common Questions & Issues / Problem Solving"
---

# FAQ: Problem Solving

Short answers to common questions about troubleshooting popups that won't open or behave as expected. Click the links in each answer to dive deeper. Looking for a different topic? Browse all [Frequently Asked Questions](https://wppopupmaker.com/docs/common-questions-issues/frequently-asked-questions/). If any terminology is confusing, check our [Popup Maker Glossary of Terms](https://wppopupmaker.com/docs/getting-started/popup-maker-glossary-of-terms/).

    Table Of Contents

- [Why Doesn't My Popup Open (How Can I Troubleshoot Popups)?](#why-doesnt-my-popup-open)
- [How Can I Check for JavaScript Errors?](#how-can-i-check-for-javascript-errors)

## Why Doesn't My Popup Open (How Can I Troubleshoot Popups)?

There are several reasons your popup doesn't open. Check these common culprits:

- Is your popup actually [published and turned on](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#is-your-popup-turned-on)?
- Did you remember to [add a trigger](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#do-you-have-the-right-popup-trigger-set-up)?
- Are there any [targeting conditions blocking it](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#does-your-popup-have-a-targeting-condition)?
- Could there be a [pesky CSS conflict](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#does-your-page-freeze-cant-scroll-instead-of-showing-the-popup)? (Also see our [display and scrolling FAQ](https://wppopupmaker.com/docs/targeting-and-displaying/faq-targeting-and-displaying#why-does-my-site-shift-jump-move-or-skip-when-a-popup-displays).)
- Have you [cleared your browser, WordPress, or server cache](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#did-you-clear-out-all-of-your-caches)?
- Are there any [JavaScript errors in your browser console](#how-can-i-check-for-javascript-errors)?
- Might another [plugin or your theme be causing a conflict](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#have-you-tried-turning-off-all-other-plugins-any-custom-code-and-switching-to-the-twenty-twenty-one-theme)?
- Is a [cookie](https://wppopupmaker.com/docs/getting-started/popup-maker-glossary-of-terms/#cookies) preventing the popup from showing? See [how to check for one](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#do-you-have-a-cookie-set).
- Is the popup [disabled for mobile or tablet](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#my-popup-doesnt-show-on-mobile-phones)?

Read our [Troubleshooting Your First Popup guide](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/) to tackle each of those issues.

## How Can I Check for JavaScript Errors?

Open your [browser's developer console and look for any error messages](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#do-you-see-a-javascript-error). If you see something like the example below, take a screenshot or copy the error and ask for help.

![JavaScript error in the browser console](https://wppopupmaker.com/wp-content/uploads/console-javascript-jquery-error-1024w.png)

Sharing a screen capture or the exact error message will help your web developer (or our [support team](https://wppopupmaker.com/support/)) figure out what's going wrong.

You can also follow the [plugin and theme conflict troubleshooting steps](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#have-you-tried-turning-off-all-other-plugins-any-custom-code-and-switching-to-the-twenty-twenty-one-theme) we cover in our [Troubleshooting Your First Popup guide](https://wppopupmaker.com/docs/problem-solving/troubleshooting-your-first-popup/#have-you-tried-turning-off-all-other-plugins-any-custom-code-and-switching-to-the-twenty-twenty-one-theme).